Answer product questions, recover abandoned carts, automate order tracking, and capture leads — before your competitors do.
“I need help before I make my next decision.”
Jennox is purpose-built to eliminate the friction that holds e-commerce businesses back.
Cart abandonment silently drains your revenue
Jennox engages visitors before they leave — answering product questions in real-time, addressing price concerns, and collecting emails for abandoned cart re-engagement.
Support team overwhelmed by repetitive queries
Jennox can answer approved order, returns, shipping, and product questions, while routing exceptions and account-specific cases to your team.
International customers left without support
Jennox replies in the language each shopper writes in, so international visitors get answers at any hour of their day.
Everything your e-commerce business needs to automate conversations, capture leads, and deliver 24/7 support.
Train Jennox on your product catalogue. It answers size, spec, compatibility, and stock questions accurately — 24/7.
Collect visitor emails and phone numbers during chat. Every contact is saved to the built-in CRM for follow-up.
Proactively engage hesitant visitors. Share discount codes, answer objections, and convert on the spot.
Answers shipping, delivery and returns questions from your policies, and hands questions about a specific order to your team.
Serve international customers in their own language. Jennox replies in the language each customer writes in.
See what shoppers ask most, where conversations drop off, and which pages generate the most enquiries.
See how Jennox transforms the most common customer interactions for e-commerce businesses.
24/7
answers to shipping, returns and product questions
Your content
is the only source of answers
Live
handover for order-specific issues
1 script
tag for any store platform
Common questions about using Jennox in e-commerce. Can't find your answer? Ask us directly.
More questions? View all frequently asked questions
Practical reading on automating customer conversations in e-commerce.
Bring customer conversations, leads, and bookings into one platform. Start free — no credit card required.
