Question 1

What is Jennox?

Accepted Answer

Jennox is an AI-powered customer engagement platform that helps businesses automate customer conversations, capture leads, and provide 24/7 support through intelligent chatbots.

Question 2

How does Jennox work?

Accepted Answer

You train Jennox on your website content, FAQs, and documents. It learns your business and can accurately answer customer questions on your behalf, 24/7.

Question 3

Do I need technical skills to use Jennox?

Accepted Answer

No. Jennox is designed for non-technical users. Setup takes minutes — just add your content, customize the appearance, and embed the widget on your site.

Question 4

What languages does Jennox support?

Accepted Answer

Jennox detects the language each visitor writes in and replies in that language. There's no per-language setup.

Question 5

How quickly can I get started?

Accepted Answer

Create an account, train the bot on your content, and paste the embed snippet onto your website. How long it takes depends mostly on how much content you review before going live.

Question 6

Is there a free plan?

Accepted Answer

Yes. Jennox offers a free plan with 1 chatbot, 100 conversations per month, and core features — no credit card required.

Question 7

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, you can change your plan at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

Question 8

Do you offer annual billing discounts?

Accepted Answer

Yes. Paying annually costs around 20% less than twelve monthly charges — the exact saving for each plan is shown on the pricing page.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex) processed securely through Stripe.

Question 10

Is there a refund policy?

Accepted Answer

Yes. We offer a money-back guarantee on all paid plans. If you're not satisfied, contact support and we'll process your refund promptly.

Question 11

How do I add Jennox to my website?

Accepted Answer

After creating your chatbot, you'll get a small JavaScript snippet to paste into your website's HTML. It works with any website — WordPress, Shopify, Wix, custom HTML, or any other platform.

Question 12

Can Jennox integrate with my existing tools?

Accepted Answer

Today Jennox connects to Google Calendar, Zoom and Microsoft Outlook & Teams, and offers a REST API. Connectors for tools such as HubSpot, Salesforce and Slack are planned but not available yet.

Question 13

How long does it take to train the AI?

Accepted Answer

After uploading your content, Jennox processes and learns from it within minutes. Larger knowledge bases take longer.

Question 14

Can I customize the chatbot's appearance?

Accepted Answer

Yes. You can fully customize colors, fonts, avatar, chat bubble position, and welcome messages to match your brand.

Question 15

What content formats can I train Jennox on?

Accepted Answer

Jennox can learn from your website (via URL crawl), PDFs, Word documents, plain text, and manually entered Q&A pairs.

Question 16

Is my data secure?

Accepted Answer

Jennox uses encryption for data in transit and at rest, role-based access controls, and data-isolation safeguards. Contact us for the current security documentation required by your organization.

Question 17

Where is data stored?

Accepted Answer

All data is stored on secure, encrypted servers. You can request data deletion at any time in compliance with GDPR and other privacy regulations.

Question 18

Does Jennox share my data with third parties?

Accepted Answer

No. We never sell your data. Your conversation data is used only to power your chatbot, and is processed by the service providers that run Jennox, such as hosting and AI model providers.

Question 19

How does Jennox support GDPR requirements?

Accepted Answer

Jennox provides privacy controls and supports data access and deletion workflows. Each customer remains responsible for assessing its own use case and legal obligations; contact us to request the current data-processing terms.

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