Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Customer") and Insightful Technologies LLC ("Jennox", "we", "us") governing your access to and use of the Jennox platform and related services ("Service").

By creating an account, clicking "I Agree," or otherwise using the Service, you confirm that you are at least 18 years old, have the authority to bind yourself or your organization to these Terms, and agree to comply with them.

If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Jennox provides a cloud-based SaaS platform offering AI-powered customer engagement tools including: conversational AI chatbots, contact relationship management (CRM), appointment booking and scheduling, customer satisfaction (CSAT) analytics, agent inbox management, and developer API access.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will endeavor to provide reasonable notice for significant changes that materially impact your use of the Service.

You must provide accurate, complete, and current information during registration and keep your account information updated. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

You must notify us immediately at contact@jennox.com of any unauthorized use of your account or any security breach.

One person or legal entity may not maintain more than one free account. Accounts are non-transferable.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Send spam, phishing messages, or unsolicited communications
• Collect data about individuals without their consent
• Deploy chatbots designed to deceive users into believing they are human when they are not
• Distribute malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell or sublicense access to the Service without our written consent
• Use the Service in industries or applications that are illegal, harmful, or violate human rights

We reserve the right to suspend or terminate accounts that violate these policies without notice.

Subscriptions — Paid plans are billed monthly or annually in advance. All fees are exclusive of taxes. You authorize us to charge your payment method on a recurring basis until you cancel.

Free Trial — Paid plans may include a free trial. No charge is made during the trial. After the trial, your card will be charged unless you cancel before the trial ends.

Upgrades & Downgrades — Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle.

Refunds — We offer a money-back guarantee on first-time purchases of paid plans. After the guarantee period, fees are non-refundable except where required by law.

Failed Payments — If a payment fails, we will retry 3 times over 7 days. If unsuccessful, your account will be downgraded to the Free plan and data will be retained for 30 days.

Our IP — The Service, including all software, algorithms, designs, logos, and content created by us, is owned by Insightful Technologies LLC and protected by copyright, trademark, and other intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service.

Your Content — You retain all ownership rights to content you upload, including knowledge base documents, chatbot training data, and conversation histories. You grant us a limited license to process this content solely to provide the Service to you.

Feedback — If you provide suggestions or feedback about the Service, we may use it without restriction or compensation to you.

We process your data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. As a data processor for your customer conversations, we act on your instructions as the data controller.

Upon account termination, you may export your data within 30 days. After that period, we will delete your data except where retention is required by law.

We target 99.9% monthly uptime for the Service, excluding scheduled maintenance windows (announced at least 48 hours in advance) and events outside our reasonable control.

If monthly uptime falls below 99.9%, customers on paid plans may request a service credit of 10% of their monthly fee for each 0.5% below the target, up to a maximum of 50% of the monthly fee. Credits are applied to future invoices and are your sole remedy for downtime.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JENNOX AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION.

IN NO EVENT WILL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

You may cancel your account at any time from the Billing section of your dashboard. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access immediately if you materially breach these Terms, engage in fraudulent activity, fail to pay fees, or if required by law. We will provide notice where reasonably practicable.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will survive, including IP ownership, limitation of liability, and governing law.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, United States.

For customers in the European Union, nothing in these Terms affects your statutory rights under applicable EU consumer protection laws.

For questions about these Terms, please contact us: