Clear, practical guidance for training your AI, installing the widget, capturing useful context, and handing the right conversations to your team.
These guides describe the product workflow without pretending that every business should automate the same conversations. Start with a narrow, testable use case and expand after the answers and escalation path are reliable.
Create a chatbot, add approved website or document content to its knowledge base, review the resulting sources, and test representative customer questions before publishing the widget.
Jennox provides a chatbot-specific embed snippet after setup. Add that snippet once near the closing body tag of the website, publish the change, and confirm that the widget loads on the approved domain.
Use the AI for questions supported by approved knowledge and route uncertain, sensitive, or high-intent conversations to a person with the conversation context attached.
Capture a visitor's contact details and intent during the conversation, keep the transcript as context, and assign a clear next action instead of leaving an anonymous chat disconnected from sales or support.
Present booking after the visitor shows relevant intent, show only valid availability, and keep the contact and conversation connected to the resulting appointment.
Treat the knowledge base as controlled customer-facing content: remove obsolete sources, avoid sensitive uploads, limit team access, and review real conversations for gaps and unsafe assumptions.
Tell us what customers ask, what the AI may answer, and when your team should step in. We can help map the safest first version.
Discuss your implementation