Cookie Policy

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, as well as to provide reporting information to website owners. Cookies can be "persistent" (they remain on your device until they expire or you delete them) or "session" cookies (they are deleted when you close your browser). Jennox uses cookies on both our marketing site (jennox.com) and our application dashboard.

We use cookies for the following purposes: **Authentication:** To keep you securely logged in to your Jennox account across page loads without requiring you to sign in on every visit. **Security:** To protect your account from unauthorized access and to prevent cross-site request forgery attacks. **Analytics:** To understand how our website and product are used so we can improve them. We use anonymized, aggregated analytics data — we do not build personal profiles from analytics cookies. **Preferences:** To remember settings you've chosen, such as your interface theme (light/dark) and language preference.

We use a limited number of trusted third-party services that may set cookies on our website: **Google Analytics (GA4):** Used to measure traffic and usage patterns on our marketing site. Data is anonymized — IP addresses are truncated. You can opt out via Google's opt-out browser add-on. **PostHog:** Used for product analytics within the Jennox dashboard. We self-host PostHog on EU servers so data stays within Europe. **Stripe:** Our payment processor may set cookies during the checkout flow to prevent fraud. Stripe's cookies are strictly necessary for secure payment processing. We do not use advertising or tracking cookies. We do not share cookie data with data brokers or advertising networks.

You have several options for managing cookies: **Cookie consent banner:** When you first visit our website, you will see a cookie consent banner. You can accept all cookies, reject optional cookies, or customize your preferences. **Browser settings:** You can set your browser to refuse all cookies or to alert you when cookies are being sent. However, refusing strictly necessary cookies may mean some parts of our website will not function properly. **Google Analytics opt-out:** Install the Google Analytics Opt-out Browser Add-on from Google to prevent your data from being used by Google Analytics. **Do Not Track:** We honor the DNT browser signal. If your browser sends a DNT:1 header, we disable all optional analytics cookies automatically.

Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for a defined period — see the cookie tables above for specific durations. You can delete all cookies at any time through your browser settings. Note that deleting cookies will log you out of your Jennox account and reset your preferences.

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by law, notify you via email. Your continued use of our website after any changes constitutes your acceptance of the updated Cookie Policy.

If you have questions about our use of cookies, please contact our Privacy team: **Email:** contact@jennox.com **Response time:** Within 48 hours For general privacy questions, see our Privacy Policy. For data deletion requests, email contact@jennox.com with the subject "Data Deletion Request."