Contact Center
One Inbox for Every Customer AI Resolves the Repetitive. Your Team Handles the Rest.
Every website conversation in one inbox. Let AI answer the repetitive questions. Let your team focus on what actually matters.
JENNOX CONTACT CENTER12 AGENTS ONLINE
Unified inbox8 new
Alex RiveraWeb chat · Priority customerAI ACTIVE
Resolved automaticallyResponse time · 4 seconds
Human handoff readyAI-assistedHuman handover with conversation contextLIVE
24/7AI availability
Livehuman escalation
Oneshared team inbox
Fullconversation context
Recommended guide
Read the guide How to automate support without losing human judgment
Design supported answers and human handover as one customer experience, with clear ownership for exceptions.
How It Works
Up and running in minutes
1
Add the chat widget
Website conversations land in one shared inbox, so your team sees every customer conversation in one place.
2
AI handles the repetitive
Common questions and FAQs — AI answers from your content instantly, around the clock, without involving a human agent. You decide what content it uses.
3
Humans take the complex
When the answer isn't in your content, the AI offers a human agent, with the full conversation already attached. No repeat explanations.
Features
Everything your business needs
Jennox Contact Center is built for teams of every size — powerful enough for enterprise, simple enough for a one-person business.
Unified Inbox
Every website conversation in a single team inbox. Join, reply and close conversations from one interface.
AI Answers
Jennox answers common questions instantly from your knowledge base, so agents only step in when they're needed.
Smart Escalation
When the AI can't answer from your content, the visitor is offered a human agent. Conversation history and contact details are attached automatically.
Canned Responses
Save your best replies as team-wide templates. Agents respond faster and more consistently — especially valuable for onboarding new support staff.
Response-Time Analytics
Track first-response time, wait time and agent handling time on the analytics dashboard.
Team Inbox Management
See which conversations are waiting, which an agent has joined and which are closed — updated in real time.
CSAT Surveys
Customer satisfaction surveys after conversations, with weekly trends and CSV export.
Reports & Dashboards
Reporting on conversation volume, response times, CSAT scores and how many conversations the AI handled without a person.
Use Cases
Built for your industry
Businesses across every sector use Jennox Contact Center to grow faster, support better, and automate more.
🛒
E-commerce
Answer returns, shipping and product questions from your policies automatically, so your team handles the exceptions.
💻
SaaS / Tech
AI resolves tier-1 support (docs, FAQs, account queries). Engineers and support specialists focus only on escalated technical issues.
🏥
Healthcare
Answer patient appointment queries, direct to the right department, handle insurance FAQs, and escalate clinical questions to trained staff.
💳
Financial Services
Handle account FAQs, transaction queries, and onboarding questions automatically — escalating only to compliance-trained agents when required.
See how Jennox performs in your specific industry
Browse all industriesComparison
How Jennox Contact Center compares to dedicated helpdesk tools
Other tools do one thing. Jennox gives you the complete platform.
Tool
What's different
Zendesk
Per-agent seat pricing escalates quickly; AI features require a separate Zendesk AI add-on at extra cost
Freshdesk
Per-agent pricing; AI chatbot requires Freshchat — a separate Freshworks product with its own subscription
Intercom
Primarily sales and marketing chat — full support suite requires premium tier; no booking module
HubSpot Service Hub
Solid tool but premium pricing for full features; chatbot and CRM sold separately at lower tiers
Jennox
AI chatbot + contact center + CRM + booking — all in one platform, no per-agent fees
Platform
Works seamlessly with the full Jennox platform
Jennox Contact Center is built on the same platform as your chatbot and CRM — every agent sees full contact history, past chats, and booked appointments without switching apps.
FAQ
Frequently asked questions
Everything you need to know about Jennox Contact Center. Can't find an answer?Ask us directly
More questions? View all frequently asked questions
Ready to get started with Contact Center?
Bring customer conversations, leads, and bookings into one platform. Start free — no credit card required.